WorldNZ Remote Support
A cheaper and greener way to fix your PC, server or mobile device. Access, Support and manage devices anywhere.
What is Remote Support?
Online Technical Support is basically the remote control of your computer. Nearly everyone in society has a computer with internet access. When things go wrong it is always when you are in the middle of sometime important. Most of the problems out there on computers are related to software. With installed software it’s not a physical put of the computer, so a technician does not need to physical remove and replace it. This is where Remote support comes in. We fix the problem via remote control just like a radio control car. But instead we use the internet as the radio signal and a keyboard and mouse like the controller.
Secure and Safe
The connection is safe and you can see everything thing the technician is doing. At any point you want to disconnect you can because you never lost control on computer system. You computer acts like it has two keyboards and mice plugged in. Once we disconnect we cannot reenter the computer without you going through the re-connecting setup again.
Rapid Response
We can be connected to your PC or server within 2 minutes. No waiting for a technician to visit you onsite. It is ideally suited to situations where the support issue is of extreme urgency.
A Learning Tool
If you are unsure how to do something on your computer or mobile device we can show how. We will talk you through the steps at the same time watching you carry out the task, we and jump in at anytime help. Also during your remote support session you will be able to observe what we are doing by simply watching your screen while we solve the issue. You can watch and learn so next time a similar problem happen you know what causes it.
Is Remote Support the right option for me?
If you are able to get on the internet and the computer/mobile device is starting up we can use the Remote support service to help and save you money
Why Greener?
It’s simple less travelling to clients means less carbon emission from our vehicles.
Cost
It affordable no expensive onsite and call out fee’s. We charge in half an hour blocks, please call for more information on pricing. If you are a business month support package are available to keep your IT Support budget in check.
What disadvantages are there?
While Remote support is great for most computer problems is does require a working internet connection. But with our experienced computer technicians we move onto phone support and talk you through the fix. Any physical replacement of hardware we recommend a technician to visit you or bring your computer to the workshop. By calling us first we can assess what action is required.
We connect to your PC, laptop or server REMOTELY, so...
- No call out fees for a technician - So that you get faster responce and a better price.
- No waiting – we’ll diagnose your computer problems and offer a solution straight away. Perfect for urgent computer repair work.
Be assured:
- Your security is GUARANTEED!
- Personal service – Sean or one of the team will assist you
What does it cost?
OPTION 1: CONTRACT. From $75 per month per computer* (*reduced prices available, based on number of computers on a 6 month contract).
OPTION 2: CASUAL. Hourly rate available, suitable for one-off problems.
Register below and talk to us about pricing. There is no obligation to continue.
Registration
- Complete the form below and click "Connect to technician"
- You'll be prompted to connect by chat to our technician. Press "Run"
- You'll be connected to one of our live technicians who will help with your problem straight away.
NOTE: our technician will NOT have access to your PC until you approve formally.